Terms and conditions

HOTEL RENTAL AGREEMENT (SHORT TERM)

Welcome to Julia Apartments Cluj. Please read this Rental Agreement carefully before completing your reservation. By confirming your reservation, you ("Guest") agree to abide by all the terms and conditions detailed below.

1. Parts and Properties

This agreement is concluded between Julia Apartments Cluj ("Host", "Administration") and the main person making the reservation ("Guest"). The agreement applies strictly to the specified apartment and booked for the selected dates.

2. Legal Registration and Check-In Requirements

• Mandatory Identification: In accordance with national Romanian law, all guests must provide a valid ID (ID card or passport) via our digital check-in form, prior to arrival.
• Access Codes: Check-in is fully automated. Access codes or digital keys will only be issued after the digital check-in form has been completed and identity has been verified.
• Check-In / Check-Out Hours: Check-In: Starting at 3:00 PM. Check-Out: Until 11:00 AM. Late check-out, without prior written approval, will incur a penalty fee of €20.

3. Maximum Capacity and Visitors

• The maximum number of guests is strictly limited to the number specified in your reservation.
• Overnight accommodation of unregistered persons is not permitted. If the administration discovers undeclared guests staying overnight in the apartment, this will result in immediate termination of the stay without refund and an additional fee of €50 per person/night.

4. House Rules and Neighborhood Policies

To ensure a quiet environment for our neighbors and preserve the integrity of the property, the following rules are strictly enforced:

• No Smoking: Smoking of any kind (cigarettes, cigars, e-cigarettes, vapes, hookahs or cannabis) is strictly prohibited inside the apartment. Smoking is only allowed on the balcony (if available), with the doors closed. Violation of this rule will incur a penalty fee of €200 for professional cleaning and sanitization of the space.
• No Parties or Events: Parties, commercial gatherings, loud music, and excessive noise are strictly prohibited at all times.
• Quiet Hours: Guests must respect the quiet hours stipulated by law, especially between 10:00 PM and 8:00 AM. If security or neighbors complain of excessive noise, you may be asked to leave the property immediately, without refund.
• Waste Disposal: Guests are requested to keep the apartment in a reasonably clean condition. Please dispose of trash in the designated bins near the gate before departure.

5. Damage and Maintenance

• The guest agrees to maintain the property and its contents in the same condition in which they found it upon arrival.
• Any pre-existing damage must be reported to the Host within 2 hours of check-in.
• The guest is financially responsible for any damage, breakage, missing items or stains caused to the property, furniture, linens or appliances during the stay. The cost of repairs or replacements will be charged to the card on file or deducted from the security deposit.

6. Payments, Cancellations and Refunds

• Payment: Full payment must be processed in accordance with the terms of the platform through which the reservation was made (Airbnb, Booking.com or directly through the payment processor on our website).
• Cancellations: Cancellation policies depend on the specific rate selected at the time of booking.
• No-Show: If the guest does not arrive within 24 hours of the scheduled check-in time without notifying the host, the reservation will be canceled as a "No-Show" and a refund will not be possible.

7. Liability and Personal Property

• The host does not assume responsibility for the loss, theft or damage to personal belongings left by the guest inside the apartment or in the common areas.
• The host is not responsible for temporary service interruptions beyond our control (e.g. regional power outages, internet provider outages, building elevator maintenance).

8. Right of Access

The Host or authorized maintenance staff reserves the right to enter the property in the event of an emergency, suspected policy violation (such as parties), or to perform urgent repairs. We will always try to notify the Guest in advance.

9. Breach of Agreement

Any serious violation of this agreement (including hosting parties, smoking indoors, or bringing unauthorized pets) gives the Host the right to immediately evict the Guest and terminate the rental agreement with zero refund for any remaining nights or deposit.

Guest Confirmation

By completing your reservation and making payment, you confirm that you have read, understood, and agree to abide by all terms, conditions, and house rules stated in this Short Term Rental Agreement.